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Frequently Asked Questions

Is it possible to include stories from two or more loved ones in a single Forevernote?
Yes, we can split the package so that more than one person can be interviewed. For the best quality audio, we recommend that only one person is interviewed per session.

Do you offer gift cards?

Yes! Forevernote gift cards are a perfect gift for holidays, birthdays, retirement and more. Forevernote physical gift cards typically arrive within 3-5 business days. We also offer eGift cards which will arrive promptly via email.

Can I sign someone else up?

Yes! Many of our customers purchase Forevernote to help their loved ones record their life stories.
I’m not tech savvy, will I still be able to use Forevernote to create my life story?
Definitely! At Forevernote, we match you with a real human to help you recollect, record, and share the most important moments of your life.
What’s the difference between the plans?
Our Moments Plan is perfect for capturing your most important moments. Our Chapters Plan gives you a chance to tell your life story. Our Stories Plan lets you tell your life story in-depth and detail.
How else will my memoirs be shared?
You have the option of sharing your Forevernote via a digital file, as an audio file, or purchasing additional copies of your book.
Who will interview me?
You’ll be interviewed by a personal biographer. Using your answers to a brief questionnaire, they will formulate questions to help you share the stories and moments most important to you.
What should I expect during the interview?
Sessions start off with your interviewer providing guidance and tips on how to best maximize your time. This is followed by approximately 30 mins of questions and answers. For customers on the Chapters and Stories plans, your interview will be spread over multiple 30-40 minute sessions.
How long does the entire process typically take?
The average memoir takes approximately 2-3 weeks from the submission of your final draft. This assumes there are no excessive delays in scheduling the interview and reviewing the draft.
Can I order more books at a later date?
Yes, it’s easy order additional copies of your book at any time. Just log into your My Account dashboard to order more.
What if the smallest plan is too big for my story?
Many users find that there is actually more to remember than they anticipated. Often users choose to upgrade their plan for additional interview sessions when they realize how much there is to remember and capture.
I’m not sure that my story is suited for a book. How do I know?
Your story is more important than you may realize and is certainly suited for a book. What you might consider mundane details, your loved ones will consider captivating. The best part of creating a Forevernote is strengthening personal bonds between you and your loved ones.

For example, users have shared memorable stories around:
  • Their favorite family traditions
  • How they met their childhood best friends
  • Fads they explored in their youth
Contact us and we can discuss how best to begin the process with your story!
Can my interview be completed in a language other than English?
Yes! We can conduct interview sessions in Spanish, Mandarin, Tagalog, and Korean. You’ll have the option to choose your language preference when purchasing your plan. If you’d like to see another language added, please contact us!
What is your return/refund policy?
Forevernote offers a 90-day refund policy. Forevenote also offers free ownership transfers of any unused Forevernote. You must request a refund or transfer before beginning your first interview. If you would like to cancel your purchase, you must do so within 90 days of purchase and prior to beginning your first interview. You can call us at our toll-free number 888-854-8006 for us to assist you. There are no cancellation fees. If you selected an upgraded shipping option, we are unable to refund the shipping fee.

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